Is your CX investment actually paying off?
A short assessment across the dimensions that decide whether spend becomes return. Your score, your weakest layer, and what to do about it.
Most CX and UX teams coordinate. Far fewer are integrated — and the difference shows up as duplicated research, findings that never reach a decision, and recommendations nobody owns.
Three to five minutes. Results are immediate.
What the assessment measures
Three structural layers. Most operating models are strong in one and blind in another.
Structural Alignment
Whether CX and UX share leadership, goals and a common mandate — or report separately and defend separate budgets.
Methodology and Data Sharing
Whether your research pipelines combine findings before they reach leadership, or arrive as two accounts of the same customer.
Execution and Accountability
Whether a named owner is accountable for implementing recommendations — the layer where most programmes quietly lose their return.