What We're Learning In The Field
Evidence-led perspectives on CX, UX, and market insights from 20+ years delivering for South African enterprise.
We write about what we see working in the field. Real challenges from organizations across diverse sectors. Practical solutions backed by data, not theory.
Five Key Mobile Retention Methods To Retain Customers
4 October 2016
5 Powerful Strategies to Boost Customer Purchase Decisions
30 September 2016
The Five Core Voice-of-Customer Feedback Channels: Pluses and Minuses
12 September 2016
How To Manage Customer Experience Expectations
8 September 2016
How Social Media is Impacting Consumerism
6 September 2016
Four Ways To Create Customer Loyalty In Retail
22 July 2016
THREE WINNING TIPS FOR CUSTOMER EXPERIENCE IN A DEPRESSED ECONOMY
22 July 2016
Building a Customer-Centric Business: Seven Steps to Align Your Company with Customer Needs
18 July 2016
Five Simple Steps To Win Back Angry Customers
6 July 2016
Uniting Digital and In-Store: Elevating the Retail Experience
1 July 2016
VUCA-Proofing Your Customer Experience: Strategies for Resilience in a Rapidly Changing World
20 June 2016
How To Show The Value Of Customer Experience
8 June 2016