Interact RDTInteract RDT

What We're Learning In The Field

Evidence-led perspectives on CX, UX, and market insights from 20+ years delivering for South African enterprise.

We write about what we see working in the field. Real challenges from organizations across diverse sectors. Practical solutions backed by data, not theory.

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Insights on CX, UX, and business growth
  • All posts · 377
  • Customer Experience · 146
  • User Experience · 70
  • Market Insights · 110
  • Brand Experience · 25
  • Employee Experience · 22
  • Product Experience · 4
  • How to leverage UX trends in 2023

    1 March 2023

  • Who’s To Blame? Maybe It’s UX.

    23 August 2022

  • Using pop-ups as a UX element

    21 July 2022

  • Personas: Designing For The End-User

    30 August 2021

  • The Complete Guide To Getting Started With Personas

    25 August 2021

  • Persona Pitfalls: Avoiding Common Mistakes to Build Authentic Customer Connections

    13 August 2021

  • Persona Power: Unlocking Deeper Connections for Lasting Brand Success

    5 August 2021

  • Remote UX Testing

    11 June 2020

  • Remote UX Testing Continues With Interact

    15 April 2020

  • Understanding Usability and Desirability in User Experience Design

    7 May 2019

  • Gathering User Research To Make Important Decisions

    12 April 2019

  • Interface Design Essentials: Creating Beautiful, User-Friendly Experiences

    20 February 2019

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About Interact RDT

At Interact RDT, we help organisations improve how they understand and serve customers. For over 20 years, we have partnered with leading brands to improve customer experiences, identify new value, and drive business growth through insight-led design and strategy.

We operate at the intersection of customer experience, user experience, and business innovation, delivering measurable impact across industries such as financial services, telecoms, insurance, hospitality, and retail.

Our services include:

• CX & UX Strategy - Building research-driven roadmaps that align brand, product, and service experiences with customer needs.

• Human-Centered Research - From ethnography to usability labs, we uncover deep insights that shape smarter decisions.

• Product & Service Innovation - Designing and testing new concepts, journeys, and interfaces to deliver value fast.

• Professional Delivery - A trusted partner known for quality work, long-term relationships, and strategic results.

With deep African market expertise and a senior specialist team, Interact RDT turns research into competitive advantage. For global clients, our services are not only high-impact... they're cost-effective too.

Contact

  • Postnet Suite 445 Private Bag X1 Melrose Arch 2076
  • www.interactrdt.com
  • hello@interactrdt.com
  • +27 11 994 9960

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